Many organizations, regardless of size, are not using technology well to reap the benefits of collaboration at scale.
It’s now clear to me that we must take bold new steps if we are to truly improve the state of workforce collaboration in most organizations. As the majority of us are doing it today, digital collaboration is largely stuck in the doldrums.
The known issues are numerous: The tools themselves are either too complex, specialized, or advanced, or worse, not a good fit for our organizations but are appealing due to unrelated reasons like vendor stability or wide adoption elsewhere. Often, our workforces are too entrenched in older ways of working (or, just as likely, woefully untrained in the new.)
Collaboration itself is now appearing everywhere, as a digital capability embedded in many of our technology products. This fundamentally human group activity — which is absolutely vital to produce results in today’s knowledge-driven organizations — has either been added as a secondary ‘feature’ in many of our existing…
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